Terms of Service

Who I Am

I am Dr. Jessica Eade, a Clinical Psychologist and the named data controller. I am registered with the Health and Care Professions Council (HCPC) in the United Kingdom (registration number PYL04819) and adhere to their regulations and code of conduct, which can be found here.

My Services

  • My services are provided using encrypted Zoom, Google Meet or Whereby online video calls.

  • A session typically refers to a 50-minute video call, although shorter and longer sessions are available.

  • All sessions include administrative time. For a standard 50-minute therapy or ADHD support session, this is an additional 10 minutes.

  • While I can't guarantee specific outcomes, you'll benefit most by fully engaging in sessions and committing to out-of-session practice.

If you're not satisfied with my services, please raise your concerns with me first. If you feel unable to do so, you can contact the HCPC for assistance.

Fees and Payment

  • My standard rate is £120 per hour. For activities that take less or more time, the fee is adjusted accordingly. This means that shorter sessions and activities are charged proportionally based on my hourly rate, and longer sessions or activities are billed based on the actual time spent.

  • If your therapy or assessment is funded by an insurance company or another third-party organisation, charges might vary.

  • SSP activities are charged at different rates depending on the activity (assessment, report writing, monitoring, etc). Fees will always be discussed in advance.

  • All activities provided by my service are payable in advance via PayPal invoicing (no PayPal account needed) or direct bank transfer.

  • If using insurance, any excess must be settled by you. Fees will be discussed before starting treatment.

Working Online

  • Ensure you have access to an interruption-free and confidential place with a sufficient internet connection (download speed of at least 2mbps).

  • If we lose our connection during a video session and can't reconnect, we'll finish the session by phone or reschedule if more than half remains.

  • If the connection issue is on my end, I will refund the session in full.

Cancelling or Rescheduling

  • Please give 24-hours notice by email to cancel or reschedule, or you'll be invoiced the full session amount.

  • If you're late, you'll be charged for the full session, which will still end at the scheduled time.

  • If I need to cancel or reschedule, I will give as much notice as possible; sessions cancelled or rescheduled by me will not be charged.

Keeping Your Data Safe and Privacy Promise

The GDPR (2018) ensures your personal and sensitive data is kept private and secure. It covers any session records, text messages, or emails exchanged.

Data Collection: As a health professional, I keep records of our work together, collecting and using:

  • Contact Data

  • Transaction Data

  • Communication Data

  • Usage Data

Data Security:

  • Your data is securely received and initially manged using Google Workspace, which complies with GDPR standards. This service provides advanced security measures, including data encryption, secure access controls, and regular compliance audits to ensure your information is protected.

  • Your data is securely stored using Tresorit, a leading encrypted cloud storage service. Tresorit ensures end-to-end encryption for all data, protecting your information from unauthorized access. With robust security measures and strict compliance with GDPR standards, you can trust that your files are safe and private with us.

  • Our emails are exchanged via my publicly advertised email drjesseade@gmail.com provided by Google Workspace.

  • Documents shared with you containing your personal data will be password protected or shared via a secure link to Tresorit. 

  • Face-to-face video sessions are conducted via encrypted Zoom, Google Meet or Whereby.

  • Phone calls are not guaranteed to be 100% secure.

Transaction Data:

  • Payments and accounting records may show your name on my business bank statement, reviewed by my accountant, who adheres to the GDPR.

Recommended Resources

I may recommend third party sites for their mental health and wellbeing content, Dr Jess Eade bears no responsibility for the accuracy, legality, or content of the external site or for that of subsequent links. Please contact the external site for answers to questions regarding its content.

Confidentiality and Other Health Care Professionals

  • Everything discussed in sessions is strictly confidential.

  • I may discuss elements of our sessions with my supervisor without disclosing identifiable details, and my supervisor adheres to the GDPR.

  • Any contact with other health care professionals requires your signed consent.

Accessing Your Data

You have the right to request access to the data I hold about you. I am legally required to respond within 30 days. Please contact me to access your data.

Retracting Consent

I retain your personal data for 8 years, then destroy it. You can retract your consent to hold and process your records before then if you wish.

Limitations to Confidentiality

To safeguard you and others, if you disclose intent to harm yourself or someone else, I am obligated by law to inform the relevant authorities. I would always aim to discuss this with you first. A police warrant or court order also requires me to provide your information.

Contacting Me

You can contact me via:

  • Mobile: +44 (0)7932 211 618

  • Email: drjesseade@gmail.com

Please leave a voice message if calling. Check your spam folder for email replies. I aim to respond within 24 hours (unless on leave, in which case you'll receive an out of office message).

December 2024